5/19/2023 0 Comments Zendesk chatbotHi for replying! I would like different language flows for the same brand because Brands are tied to Guides and Guides support content in multiple languages. See Publishing bot updates for more information. ![]() Note that even if the bot is Live, any new answers or updates to existing answers will not appear in the bot until they're published. On the footer, you'll find the Preview and Done buttons, the bot the current answer is a part of, and the status (draft or live) of that bot. Footer, which appears at the bottom of the screen, under the Flow.Click the Preview tab in the Configuration panel to view. Preview tab, for previewing the customer experience created by your flow, before releasing it to your customers.For detailed information on these step types, including usage and configuration rules, visual examples of the steps in Flow Builder, and how each appears to your customers in a Web Widget, see Understanding bot step types. ![]() Here, you can select the type of step you want to add to your answer, add and edit automated messages, and build lists of options for your customers to choose from. Configuration tab, which appears when you select a step to the answer, or add a new step to an answer.Here, you can edit your answer intent, and work with your question variations. Answer builder (shown above), displayed when you initially create an answer, and when you select the top step in the answer flow.The appearance of this panel changes based on what part of the flow you're working on. ![]() Configuration panel, where you can customize each step in your answer.The navigation controls at the bottom of the flow allow you to zoom in and out of the flow, or pan to areas in the flow, and you can pinch to zoom using a touchpad or touch screen. You can select a step to configure the bot's responses, and add steps to the answer. Flow, your answer represented in a decision tree format, as a series of connected steps representing the interaction the bot can have with a customer.Each plays an important role in building your answer: The Flow Builder components are listed below.
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